Pumps

In general, pedestal pumps tend to be louder than submersible models. Unusual sump pump noises like humming, grinding, banging, clanging, or gurgling could indicate issues such as dirt or debris clogs, frozen pipes, damaged parts, clogged or dirty filters, jammed impellers, incorrect level settings, improper pipe positioning, or improper pump sizing. Attempting to troubleshoot these issues yourself can be challenging and may lead to further damage. Contact our plumbing experts for a professional solution.

To test if your sump pump is functioning correctly: Pour a five-gallon bucket of water into the sump pit. Ensure the sump pump adequately drains the water. For battery backup-powered pumps, disconnect the power and repeat these steps. Confirm that the sump pump correctly utilizes the backup battery and drains the water. If your sump pump isn’t draining water or utilizing the backup battery as it should, contact your local Mesquite Plumbing branch for sump pump services.

It’s recommended to have your sump pump inspected and tested by a service professional at least once a year. Additionally, check your pump every 3-4 months to ensure it’s functioning correctly. If you notice any issues, contact our experts for maintenance or repair services.

If your sump pump fails, call us for emergency service at (972) 285-5938. Follow these steps if instructed: Test the power to ensure the outlet functions correctly for other devices. If that doesn’t work, manually test the float switch by removing excess water from the pit using a bucket to prevent further water damage. Check that the float switch isn’t dislodged or jammed, and lift it. Ensure debris or foreign objects aren’t clogging your pump. If the issue persists, turn off the power to your sump pump and inspect the impeller for clogs by removing the screen at the bottom of the unit. If none of the above resolves the issue, there may be a malfunctioning part or a leak. Keep your system turned off and wait for a service professional to assess the situation.